Labor Categories

Project Manager

Minimum/General Experience

The Project Manager (PM), also called Task Order Manager on larger task order contracts, shall have a minimum of three years project experience, including three years management experience. The remainder may be specialized or general experience in project development from inception to implementation, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work.

Functional Responsibility

The Project Manager shall direct, plan, organize, control and manage the program to ensure that all contractual obligations are fulfilled in an efficient and timely manner. The Project Manager must be able to:

• Manage multiple concurrent analysis and development tasks
• Serve as the contractor's point of contact with the government contracting officer and the government contracting officer's representative
• Formulate and enforce work standards, develop schedules, review work discrepancies, and communicate agency policies, purposes, and goals to subordinates
• Manage and control funds and resources
• Monitor the program budget at the top level, staff the program with qualified personnel, and ensure the schedule and deliverables are in compliance with the contract and the delivery orders

Minimum Education

The individual shall possess a Bachelor's of Science (Bachelor's degree) degree or higher in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. A Master's degree in any of the above mentioned disciplines may be substituted for three years of experience.

Subject Matter Expert

Minimum/General Experience

The Subject Matter Expert (SME) shall have more than eight years professional experience, including more than five years specialized experience in either functional domains (e.g., finance, personnel, acquisition, etc.) or technical disciplines (e.g., computer security, network engineering, etc.). The remainder may be specialized or general experience in a particular area, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work. The SME will act as a cognizant authority over one or more of the top-level subject topics. The SME may have extensive experience as technical leaders and/or Senior Project Managers.

Functional Responsibility

The SME serves as a technical expert in areas relevant to a particular project. The SME produces and/or reviews substantive and/or complex technical documentation reflecting detailed knowledge of technical areas as identified in the Statement of Work. Documentation subjects include but are not limited to systems design, system architecture, feasibility studies, and system specifications. Individual will:

• Provide technical expertise
• Provide input on task performance, including the order of performance steps, schedules and milestones, and deliverables
• Provide the performance objectives
• Provide input, review, and quality assurance on designing and developing processes and programs

Minimum Education

The SME shall possess a Bachelor's of Science (Bachelor's degree) degree or higher in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. A Master's degree in any of the above mentioned disciplines may be substituted for three years of experience. A Ph.D. may be required depending on the task order/contract requirements.

Quality Assurance Manager

Minimum/General Experience

The Quality Assurance Manager (QA Manager) must have at least seven years of general experience, and four years of specialized experience.

Functional Responsibility

The QA Manager is responsible for reviewing contract deliverables. Individual will:

• Develop and/or implement QA policies and procedures
• Review all task orders and contracts for consistency and address all discrepancies in a timely fashion
• Upon review completion and error correction, the QA Manager will inform project manager deliverable is approved for release to the government
• Ensure all required reports and deliverables are submitted in a timely fashion
• Assist in the design or development of new or improved contract administration practices, resulting in a high performance level in compliance with contract requirements
• Interface with the corporate and project management to review quality assurance activities for consistency with the company's policy and adherence to the contract's requirements
• May function as contract administrator on the task/project. This includes:

Being responsible for receiving and processing all government orders
Assuring contract practices comply with the government regulations stipulated within the executed contract

Minimum Education

Individual must have a Bachelor's degree in relevant or related field. A Master's degree is preferred, but not required. A Ph.D. may be required depending on the task order/contract requirements.

Systems Engineer

Minimum/General Experience

The Systems Engineer shall have a minimum of four years of experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems.

Functional Responsibility

The Systems Engineer works with the Project Manager or Senior Systems Engineer for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing. The Systems Engineer shall interact with the technical staff; functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the Project Manager for all activities related to the architectural design and development of automated systems. The Systems Engineer must be able to:

• Work with analysts, engineers, programmers, and technical staff
• Work with senior staff to develop specific architectural capabilities, communications, and hardware systems
• Provide architectural/engineering alternatives, recommendations, and assistance in the development, integration, and installation of automated information system capabilities to designated sites
• Interface with users to obtain status and recommendations concerning engineering and architectural enhancements to automated and communication systems

Minimum Education

The Systems Engineer shall possess a Bachelor's degree or higher in Information Systems, Computer Science, Electrical Engineering or a related field. If an individual does not have a degree, eight years of experience may be substituted for a Bachelor's degree, four years for an Associate's degree.

Junior Systems Engineer

Minimum/General Experience

The Junior Systems Engineer shall have a minimum of one year of experience in the design, development, testing, implementation, and technical management of communications and computer hardware systems.

Functional Responsibility

The Junior Systems Engineer works under the direction of the Project Manager or Senior Systems Engineer for required automated information systems, communication systems, and software to include concept design, architecture, development, and testing. The Junior Systems Engineer shall interact, as directed, with the technical staff, functional analysts, field sites, and the customer to ensure engineering requirements for developing and enhancing automated information systems, communication systems, and software are satisfied. This individual shall interact and coordinate directly with the Project Manager for all activities related to the architectural design and development of automated systems. The Junior Systems Engineer must be able to:

• Work with senior staff to develop specific architectural capabilities and work with analysts, engineers, programmers, and technical staff
• Provide architectural/engineering alternatives, recommendations, and assistance in the development, integration, and installation of automated information system capabilities to designated sites
• Interface with users to obtain status and recommendations concerning engineering and architectural enhancements to automated and communication systems

Minimum Education

The Junior Systems Engineer shall possess a Bachelor's degree or higher in Information Systems, Computer Science, Electrical Engineering or a related field. If an individual does not have a degree, four years of experience may be substituted for a Bachelor's degree, two years for an Associate's degree.

Senior Network Engineer

Minimum/General Experience

The Senior Network Engineer must have five or more years of network engineering experience and at least one-year of supervisory experience. The Senior Network Engineer must be able to work with a variety of operating systems and platforms.

Functional Responsibility

The Senior Network Engineer is responsible for:

• Designing and planning using skill sets that include, but are not limited to Windows, Windows NT, LAN Manager, TCP/IP, HP OpenView, Sniffer, PC architecture
• LAN/WAN architecture and engineering
• LAN/WAN data communication and performance testing
• Related network engineering

The Senior Network Engineer must understand configuration management and network integration, LAN installation, client/server environments, etc. The Senior Network Engineer may supervise the network engineering staff.

Minimum Education

Individual must have a Bachelor's degree in Engineering or related field. Certification (CNE or MSCE) may be required.

Network Engineer

Minimum/General Experience

The Network Engineer must have three to five years of experience in network engineering. The Network Engineer must be able to work with a variety of operating systems and platforms and understand network topologies and protocols.

Functional Responsibility

The Network Engineer is responsible for:

• Conducting network performance, baselining, testing, documentation, and network design
• Performing on-site surveys
• Configuring and installing servers
• Technology integration and testing
• Network design and planning using skill sets that include, but are not limited to Windows, Windows NT, LAN Manager, TCP/IP, HP-OpenView, Sniffer, PC architecture
• LAN/WAN architecture and engineering
• LAN/WAN data communication and performance testing
• Related network engineering
• The Network Engineer must understand configuration management and network integration, LAN installation, client/server environments, etc.

Minimum Education

The Network Engineer must have a Bachelor's degree in Computer Science or related field or five years network engineering experience. CNE Certification may be required.

Senior Systems Architect

Minimum/General Experience

The Senior Systems Architect must have more than five years of experience. The Senior Systems Architect is responsible for complex system/subsystem designs including telecommunications, information processing, hardware, software, physical facilities and human computer interface. The Senior Systems Architect may also be required to create a concept of operations. The Senior Systems Architect is accountable for technical decisions under moderate risk and uncertainty in the design and implementation of large-scale information systems. The Senior Systems Architect should have experience using component-based development incorporating COTS hardware and software, using middleware, and working in various design environments. The Senior Systems Architect may be a Technical Lead on tasks.

Functional Responsibility

The Senior Systems Architect may be required to use methodologies such as rapid prototyping to derive requirements, advanced system engineering tools for requirements allocation and documentation, formal methods for architecture synthesis and representation, simulation based system evaluation and validation tools, CASE tools for software engineering, and test and integration tools for verification of design requirements.
The Senior Systems Architect may be required to manage multiple system integration engagements. The Senior Systems Architect must be able to design complex systems while providing technical leadership to a development team in a business capture or contract environment.
The Senior Systems Architect must be able to work independently and react rapidly in a complex organizational environment with daily customer interchange and multi-faceted taskings, while providing insights and independent thought and advice on interoperability issues.

Minimum Education

A Bachelor's degree is required, preferably in an Engineering Science, with at least twelve years of professional experience. A Master's degree may be substituted for four years of experience.

Network Administrator

Minimum/General Experience

The Network Administrator must have three to five years of network administration experience using a variety of operating systems and platforms.

Functional Responsibility

The Network Administrator responsibilities include, but are not limited to:

• Troubleshooting network and remote stations
• Scheduling network backups, disaster recovery and file restoration
• File management
• System upgrades
• Network security
• Network maintenance and repair

Other duties include document printing support, and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers.

Minimum Education

The Network Administrator must have a Bachelor's degree in Computer Science or related field or four years network administration experience. A CNA is preferred and may be required on a task.

Senior Systems Analyst

Minimum/General Experience

The Senior Systems Analyst shall have a minimum of eight years of experience in the design, development, testing, implementation, and technical management of automated information systems and two years management level experience. The individual shall also understand systems design and operations, have knowledge of programming, possess an ability to analyze the impact of implementing new systems into existing logistics systems, and have the experience to ensure that all system requirements are thoroughly reviewed and documented.

Functional Responsibility

The Senior Systems Analyst may work as the group leader to identify, define and document program requirements. The individual shall be able to analyze, develop, and evaluate, improvements in methods, procedures and techniques for the targeted systems. The Senior Systems Analyst shall interact with the technical staff and the customer to ensure requirements for developing and enhancing systems are satisfied. This individual shall interface directly with the Project Manager for all activities related to the technical design and development of systems. This individual may operate in a supervisory function or as a Technical Lead.

The Senior Systems Analyst must be able to:

• Serve as the technical lead for the Project Manager in developing specific functional capabilities and fielding systems and/or software to designated sites
• Provide alternatives, recommendations, and assistance in the development, integration, and installation of automated information system capabilities
• Interface with users to obtain status and recommendations concerning operations and enhancements to automated systems

Specialized experience includes:

• Analysis and design of applications
• Knowledge of current storage and retrieval methods
• Demonstrated ability to formulate specifications for other technical staff to use (e.g., coding, testing, debugging, etc.)
• Proven ability to work independently or under only general direction

Minimum Education

The Senior Systems Analyst shall possess a Bachelor's degree or higher in information systems, Computer Science, or a related field. A Master's degree in any of the above mentioned disciplines may be substituted for three years of experience.

Programmer

Minimum/General Experience

The Programmer must have three to five years of programming experience and one year of supervisory experience.

Functional Responsibility

Functional responsibilities include:

• Supporting application development
• Application coding and maintenance
• Application testing and debugging
• Creating documentation
• Modifying code
• Supporting and maintaining existing application code

Minimum Education

Individual must have a Bachelor's degree in Computer Science or related field or five years of programming experience.

Programmer/Analyst

Minimum/General Experience

The Programmer/Analyst must have three to five years of experience in software analysis and development. The individual must possess specialized experience in the analysis and evaluation of software programs and applications design and performance characteristics.

Functional Responsibility

The Programmer/Analyst will analyze existing and proposed software programs and applications for potential utilization in the design and development of new or modified software programs and applications. Responsibilities include information systems design and development, client/server applications design and development, full lifecycle support, requirements analysis, full development process, and applications testing, debugging, documentation, and modification.

The Programmer/Analyst must be able to:

• Interact with the technical staff and functional analysts in evaluation of capabilities and characteristics of existing software programs and applications related to ongoing systems development projects
• Analyze and study complex software programs and applications to determine potential use in fulfilling other system requirements
• Determine proprietary and/or other restrictions that may apply to use or incorporation of existing software and applications into other systems development projects
• Design, develop, modify, debug, test and document software code

Minimum Education

The Programmer/Analyst must have a Bachelor's degree in Computer Science, Information Systems or a related technical discipline, or five years programming experience. A Master's degree in any of the above disciplines can be substituted for three years of experience.

Database Developer

Minimum/General Experience

The Database Developer should have three to five years of experience working with various databases including, but not limited to Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated oracle databases including, but not limited to TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Database Developer should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and creation of new databases.

Functional Responsibility

The Database Developer's daily responsibilities include:

• Establishing and reviewing system requirements
• Database development and programming
• Developing, implementing, and maintaining the database
• Determining access time and device allocation
• Conducting validation checks
• Identifying protection and security
• Creating documentation
• Developing statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education

The Database Developer should have a Bachelor's degree in Computer Science or related field.

Business Process Reengineering Specialist

Minimum/General Experience

The Business Process Reengineering Specialist must have a minimum of ten years of experience, of which at least eight must be specialized. Specialized experience may include facilitation, training, methodology development and evaluation, process reengineering, identifying best practices, change management, and business management.

Functional Responsibility

The Business Process Reengineering Specialist shall apply process improvement and reengineering methodologies and principles to conduct process modernization projects. The Business Process Reengineering Specialist shall:

• Interact with the technical and functional analysts, acting as a key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts
• Use activity and data modeling
• Develop modern business methods
• Identify best practices
• Identify and assess performance measurements
• Provide group facilitation, interviewing, and additional forms of knowledge transfer

Minimum Education

This individual must have a Bachelor's degree in a related discipline. A Master's degree can be substituted for two years general and specialized experience.

Web Site Developer

Minimum/General Experience

The Web Site Developer must have two to four years of experience working in technologies related to web site design. The Web Site Developer must be able to work in several software applications and technology platforms. The Web Site Developer must have experience working successfully with programmers, graphic artists, multimedia designers, technical writers, etc.

Functional Responsibility

The Web Site Developer functions include:

• Working directly with project staff and customer to determine and/or implement project scope and specifications
• Assisting in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
• Diagnosing and resolving problems
• Coordinating information to populate the web site
• Researching, evaluating, and providing feedback on Web content
• Maintaining site standards
• Developing account access/classification
• Providing end-user training

The Web Site Developer should have experience using various technologies including, but not limited to Java, HTML, JavaScript, Javabeans, CGI, DHTML, XML, Perl, ASP, JSP, Cold Fusion, and database integration, as well as familiarity with server migration and setup.

Minimum Education

This individual must have a Bachelor's degree in Computer Science or related field, or five or more years of experience in technologies relating to web site design. A Master's degree is preferred, but not required.

Graphic Designer

Minimum/General Experience

The Graphic Designer must have three to five years of professional experience including mechanical and drafting skills in PC and/or Macintosh environments. The Graphic Designer should have good oral and written English language skills. Experience should include using graphic design and desktop publishing packages (i.e. CorelDraw, Adobe PageMaker, Adobe Illustrator, Adobe PhotoShop, Microsoft Publisher, Microsoft PowerPoint, etc.).

Functional Responsibility

The Graphic Designer's functional responsibilities include:

• Providing art preparation, layout and editing
• Creating content
• Working with end-users
• Creating graphics using original artwork and clip art
• Creatively enhancing text and data files with a professional appearance
• Compiling drawings and imagery from many sources into effective, clean layout
• The Graphic Designer must have knowledge of page layout and fonts.

Minimum Education

The Graphic Designer must have a Bachelor's degree in a related industry, plus industry experience. Five years industry experience or an Associate's degree and three years may be substituted for a Bachelor's degree.

Training Specialist

Minimum/General Experience

The Training Specialist must have three to five years of training experience. Training experience includes traditional classroom, distance learning, and computer-based training.

Functional Responsibility

The Training Specialist will:

• Conduct training programs, seminars, and conferences
• Conduct research to develop and revise training materials and prepare training catalogs and course materials
• Develop instructor materials (course outlines, background materials, training aids)
• Develop student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
• Train personnel by conducting formal classroom courses, workshops, seminars, and/or computer-based training
• If applicable, work with help desk to provide technical assistance

Minimum Education

The Training Specialist must have Bachelor's degree or six years industry experience.

Junior Technical Writer

Minimum/General Experience

The Junior Technical Writer must have one to three years of experience in analyzing, organizing, developing, preparing, writing, editing, and printing manuals, presentations, technical specifications, process or data flow diagrams, and complex analytical reports. Specific experience with documentation in accordance with military or other standards may be required on specific tasks or contracts. The Junior Technical Writer must be well versed in word processing and presentation software applications and proficient in graphics and spreadsheet applications.

Functional Responsibility

The Junior Technical Writer will work at the direction of the Senior Technical Writer, Project Manager, or Technical Lead. The Junior Technical Writer will coordinate, assemble, review, research, edit, update, analyze, and prepare technical reports both in hard copy and electronically. The Junior Technical writer must be able to:

• Use word processing, financial/spreadsheet, presentation graphics, and desktop publishing applications and tools
• Coordinate with and assist professionals in the development, preparation, editing, writing, updating, and printing of technical system and program specifications documentation and process or data flow diagrams associated with the development and maintenance of automated information systems
• Create, edit, proof, and update technical content
• Generate documentation in both paper and online formats
• Work with other writers, trainers, and engineers to prepare contract deliverable

Minimum Education

The Junior Technical Writer must have an Associate's degree in English, Journalism or related field, or three years technical writing experience.

Help Desk Support Technician

Minimum/General Experience

The Help Desk Support Technician must have three to five years of experience working in area directly relating to help desk and must have excellent communication skills.

Functional Responsibility

The Help Desk Support Technician’s responsibilities include:

• Answering phones and responding to emails
• Logging in all incidents
• Troubleshooting and resolving issues related to mechanical failures, computer hardware failures, software failures and user issues
• Contacting hardware technicians for PC and peripheral problems
• Handing over more difficult calls to experienced support personnel

Minimum Education

The Help Desk Support Technician must have an Associate's degree in Computer Science or related field. A High School Diploma and four years of experience may be substituted for an Associate's degree.

Senior Contracts Specialist

Minimum/General Experience

The Senior Contracts Specialist must have five or more years of experience in Federal Contracts Management. This individual must have proven expertise in contracts preparation and administration. The Senior Contracts Specialist must have a firm understanding of Federal Acquisitions Regulations, GSA Schedule regulations, teaming agreements and subcontractor agreements. The Senior Contracts Specialist must also have excellent contract writing skills.

Functional Responsibility

Typical duties will be the preparation and maintenance of internal documents in support of contract administration such as developing contract status reports, maintaining contracts-related files, and assisting with task order proposal preparation and administration. The Senior Contracts Specialist should have good working knowledge of cost accounting systems and Microsoft Excel. This individual should possess good communication skills. The Senior Contracts Specialist should have experience with Fixed Price, Cost-Plus, Time & Materials, GSA schedules, and other contract types. Other duties include, but are not limited to:

• Set-up and monitoring of new contracts and subcontracts in the accounting system
• Providing support to the program staff regarding project budgets and task proposals
• Full administration of contracts and subcontracts
• Tracking modifications, extensions and files, monitoring and advising management regarding terms, technical questions and/or interpretation of the contracts and subcontracts
• Managing pricing review process
• Developing and implementing controls to ensure contract to invoice accuracy
• Developing and implementing controls to track workload and workflow
• Reviewing and negotiating task order agreements

Minimum Education

The Senior Contracts Specialist must have a Bachelor's degree in English or a related field. A Master's degree in Contract Administration, or Law Degree is preferred, but not required.

Administrative Assistant

Minimum/General Experience

The Administrative Assistant must have two to five years administrative support experience. The Administrative Assistant must possess good verbal and written skills and must be well versed in word processing software applications and proficient in spreadsheet and presentation applications.

Functional Responsibility

General responsibilities include:

• Applying principles and practices of business administration, organization, general accounting, program budgeting, and personnel management and employment laws
• Working with senior management to achieve goals and objectives
• Working independently to plan, organize, schedule, coordinate, and make decisions and judgments relating to assigned projects and other responsibilities
• Performing staff assistance on difficult-to-complex projects and programs

The Administrative Assistant is responsible for general office functions to include screening telephone calls, visitors, and incoming correspondence, filing paperwork, word processing, coordinating travel arrangements, distributing outgoing correspondence, obtaining supplies, and preparing calendars, correspondences, forms, charts (i.e., graphics), reports, and tables. The Administrative Assistant reviews outgoing materials and correspondence to ensure that documents conform to prescribed formats and are processed according to defined procedures.

Minimum Education

The Administrative Assistant must have a Bachelor's degree or two years of experience performing responsible general administrative work. A high school Diploma and four years experience may also be substituted for a degree.

Senior Data Security Specialist

Minimum/General Experience

The Senior Data Security Specialist must have eight to fifteen years of experience and possess a working knowledge of several of the following areas: understanding of business security practices and procedures, knowledge of current security tools available including hardware/software/VPN firewalls and their implementation, different communication protocols, encryption techniques/tools, familiarity with commercial products (ex. - DNS, RSA, Smartcard, Cyberguard, BBN, TimeStep), and current Internet/EC technology.

Functional Responsibility

The Senior Data Security Specialist provides support to plan, coordinate, and implement the organization's information security. This individual will also provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall and other related security issues on LANs/WANs.

Minimum Education

The Senior Data Security Specialist must have a Bachelor's degree in Computer Science or relevant area. A Master's degree is preferred, but not required.

Data Security Specialist

Minimum/General Experience

The Data Security Specialist must have four to eight years of experience and possess a working knowledge of several of the following areas: understanding of business security practices and procedures, knowledge of current security tools available including hardware/software/VPN firewalls and their implementation, different communication protocols, encryption techniques/tools, familiarity with commercial products (ex. - DNS, RSA, Smartcard, Cyberguard, BBN, TimeStep), and current Internet/EC technology.

Functional Responsibility

The Data Security Specialist provides support to plan, coordinate, and implement the organization's information security. This individual will also provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall and other related security issues on LANs/WANs.

Minimum Education

The Data Security Specialist must have a Bachelor's degree in Computer Science or relevant area. A Master's degree may be substituted for two years of experience.

Database Administrator

Minimum/General Experience

The Database Administrator must have three to four years of experience in administering computer systems in an operational network environment. Administering relational database systems on Windows or Unix and knowledge of scripting languages is preferred. Experience with query languages (especially SQL) is a plus. This individual must be able to work independently or under supervision.

Functional Responsibility:

The Database Administrator monitors and maintains operational database availability and integrity. Responsibilities also include database server performance profiling and tuning, database configuration management and reporting, refining and developing operational procedures, recovery from database server failures or data corruption, and testing new database software, tools and upgrades. The Database Administrator is expected to administer multiple database technologies in a distributed network environment. Good communication skills are required, and call-in support may be required.

Minimum Education:

The Database Administrator must have a Bachelor's degree in Computer Science, Engineering or other related discipline.

Testing Engineer

Minimum/General Experience

The Testing Engineer must have four to eight years of experience providing testing services. This individual must be able to work independently or under supervision.

Functional Responsibility:

The Testing Engineer provides technical test management support in one or more of the following areas: review of, comment on, and preparation of test documentation (e.g., test execution directives, test operations procedures, test and evaluation master plans, detailed test plans and reports, evaluation plans and reports, specifications, operational Requirement Documents), database development, and maintenance of data in standard test management databases.

Minimum Education:

The Testing Engineer must have a Bachelor's degree in Computer Science, Engineering or other related discipline. A Master's degree may be substituted for two years of experience.

Installation Technician

Minimum/General Experience

The Installation Technician should have three to five years of experience in emerging IT engineering for network system installations and upgrades, hardware purchasing, testing and maintenance, security measures, and configuration management. The Installation Technician should have experience in LAN/WAN installation testing and maintenance across multiple locations. This individual should be familiar with various operating systems software installation, multiple output devices, and associated hardware requirements; hardware and software components shall include LAN workstation, server, or other components related to the LAN system. Experience may include cable (fiber, coax, twisted-pair), workstation components installation (interface cards, floppy and hard disks, drivers), configuration (multiple access units, attachment unit interfaces, hubs, gateways, routers and bridges), network software (operating systems, office automation applications), testing system components, tracing and repairing outages, diagnostics, and minor hardware repair. The Installation Technician should be able to work alone or as part of a team. This individual should have great customer service skills and a hands on approach.

Functional Responsibility

The Installation Technician is responsible for installing, configuring, troubleshooting and implementing all required hardware, software, peripherals and communication to site and future sites. The Installation Technician is responsible for assisting in the planning and testing of hardware, and for on-site network installations. This individual works with the Senior Installation Technician, Project Manager or Technical Lead to manage facilities, output devices, maintenance, and communications systems across all locations and sites. The Installation Technician installs new equipment, proprietary software and communication packages. This individual performs diagnostic testing and system troubleshooting of LAN equipment. The Installation Technician repairs and replaces LAN components as required, performs server and workstation connection, configuration, integration, and testing, and upgrades system components as required.

Minimum Education

Individual must have at least a High School Diploma. Certifications are preferred, but not required.

Senior Technician

Minimum/General Experience

The Senior Technician must have five or more years of progressive experience in personal computer (PC) software installation, upgrade, and repair. The Senior Technician must understand the technical requirements of PCs and have an understanding of installing various software applications and assembling and troubleshooting computer hardware.

Functional Responsibility

The Senior Technician performs and directs the technical work on projects. The Senior Technician manages the work of the Technician team. This individual provides technical support to internal users in diagnosing, troubleshooting, and repairing and debugging routine hardware, software or networking equipment problems. Activities include:

• Configuring, setting up and diagnosing workstation performance
• Providing advanced hardware troubleshooting down to the board level
• Performing hardware diagnostics and routine moves and changes
• Managing the cabling and configuration of LANs, including running cables from hubs to drop sites, testing and troubleshooting, and diagramming and maintaining cable plant
• Recording and archiving PC workstation environment for future troubleshooting reference
• Performing basic software troubleshooting and diagnostics
• Loading application software on single user operating systems
• Troubleshooting and responding to user questions
• Tracking and updating open calls and/or escalating problems as directed by client procedures

The Senior Technician should understand hardware, DMA, cable select options, NIC cards, Motherboards and NT Systems. This individual should be capable of moving boxes up to 50 lbs and lifting PCs and monitors to be placed on desktops. The Senior Technician should have basic knowledge of computer operation and setup (must be able to assemble PC, monitor, keyboard and connections).

Minimum Education

The Senior Technician must have at least a High School Diploma. MCSE, A+ and/or MSP certifications may be required.

Senior Information Technology Architect

Minimum/General Experience

The Senior Information Technology (IT) Architect must have eight to fifteen years of experience designing architecture including software, hardware, and communications to support the total requirements as well as to provide for present and future cross-functional requirements and interfaces.

Functional Responsibility

The Senior IT Architect establishes system information requirements using analysis of the Information Engineer(s) in the development of Enterprise-wide or large-scale information systems. The Senior IT Architect ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI), and International Standards Organization (ISO) reference models. This individual also ensures compatibility and compliance with the profiles of standards (e.g., Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model) as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. The Senior IT Architect ensures that the common operating environment is TAFIM compliant. This individual also conducts an analytical and systematic evaluation of problems of workflows, organization, and planning and develops appropriate corrective action. The Senior IT Architect also provides daily supervision and direction to staff.

Minimum Education

The Senior IT Architect must have a Bachelor's degree in Computer Science or relevant area. A Master's degree is preferred, but not required. A Ph.D. may be substituted for four years of experience.

Communications Specialist

Minimum/General Experience

The Communications Specialist must have a minimum of eight years of experience, of which four years must be specialized in one of the following areas: communications software, communications hardware, or network specialty. General experience includes all aspects of communication networks. This individual must demonstrate the ability to work independently or under only general direction.

Functional Responsibility

The Communications Specialist's functional responsibilities include the following areas:

Communications Hardware specialized experience includes:
Installing, testing, and operating network and computer (host) communications equipment (e.g., switches, modems, controllers, terminals, and multiplexers), using and implementing communications hardware and electrical standards, using communications hardware test and monitoring equipment and analyzing the results.

Communications Software specialized experience includes:
Developing, testing, installing, and operating network and computer (host) communications software (e.g. access method and protocol software, application interfaces, transaction processors, and emulators) and using and implementing communications standards.

Network Specialty specialized experience includes:
Designing, testing, installing, implementing, and maintaining computer networks, using and implementing network standards, particularly those of the International Standards Organization (ISO), operating computer networks, identifying and solving problems, restart/recovery, additions, deletions, and modifications of terminals, hosts, etc., optimizing network costs and performance and implementing accounting and charge back systems.

Minimum Education

The Communications Specialist must have a Bachelor's Degree in Information systems or other related discipline. A Master's Degree may be substituted for two years of experience.

Communications Network Manager

Minimum/General Experience

The Communications Network Manager must have a minimum of seven years of experience, of which five years must be specialized. General experience includes all aspects of communication networks planning, installation, and support. Specialized experience includes protocol analysis, knowledge of OSI protocols particularly TCP/IP, X.25. X.400, X.500, supervision of the operation and maintenance of communication network systems that may be mainframe, mini, or client/server based. This individual should possess experience with ATM, frame relay, other knowledge with bridges, routers, gateways, FDDI and detailed knowledge of UNIX operating systems. Experience as a CNE or ECNE is desirable.

Functional Responsibility

The Communications Network Manager monitors systems, bandwidth, and allocates resources. Other responsibilities include interfacing with the network staff to determine critical planning levels and interfacing with outside companies regarding resources. The Communications Network Manager also evaluates communication hardware and software, troubleshoots LAN/MAN/WAN and other network related problems and provides technical expertise for performance and configuration of networks. This individual performs general LAN/MAN/WAN administration and provides technical leadership in the integration and test of complex large-scale computer integrated networks. The Communications Network Manager schedules conversions and cutovers, oversees the network control center, supervises maintenance of systems and coordinates with all responsible users and sites. This position may require staff supervision.

Minimum Education

The Communications Network Manager must have a Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.